Senior Content Designer based in Seattle
You have words. I can make them better.
I’m a strategic content architect with a proven track record of transforming fragmented data into high-impact narratives. I’ve elevated brand voices across sectors, optimized editorial systems for clarity and consistency, and engineered tone with precision to drive engagement and trust. If you need a communicator who can translate complexity into clarity, and deliver measurable results, I’m your asset.
Why you need a professional writer
Effective content isn’t just readable—it’s relational. When your audience instantly understands your message, you’re not just communicating; you’re building trust. Clear, intuitive language shows you value their time, respect their intelligence, and speak their language.
I design content systems that do more than inform—they convert. From UX microcopy to technical documentation, every word is an opportunity to reduce friction, increase engagement, and align with business goals. Thoughtful content turns passive users into active participants and transforms digital products into meaningful conversations.
More about me
With over two decades of experience as a professional writer in the software space, I specialize in making complex systems feel intuitive and human. As a content designer, I craft language that connects—bringing clarity, empathy, and usability to digital products in an increasingly automated world.
Seattle-based, globally available. I collaborate seamlessly across time zones and teams to deliver content that drives engagement and elevates user experience.
Portfolio
Upwork’s Project Catalog lets freelancers sell fixed-price projects that clients can buy with just a few clicks.
In my role as content designer, I wanted to simplify the project creation process for freelancers and set them up for success, reduce cognitive load, and help freelancers feel knowledgeable as they created their project. I also wanted to reduce rejection rates and increase on-time delivery rates.
My role: Lead Content Designer
Direct Contracts let freelancers create contracts that use Upwork’s secure escrow payments with clients who are not on Upwork.
My role: Lead Content Designer
In 2018, we completely redesigned every email Upwork sent to customers with a mobile-first design strategy. As part of this team, I designed the email copy best practices and revamped the content for over 400 emails.
My role: Lead Content Designer
When I joined Upwork in 2017, one of my first jobs was to create a style guide that the entire Design team could use. I created a Google site to do this and maintained the style guide which was used across Upwork teams.
My role: Lead Writer
When I joined Upwork, we had no UX copy best practices.
Since I couldn’t be embedded on every team, I created a best practices document that members of the Design team could print out and use.
My role: Lead Writer
In 2018, we completely redesigned every email Upwork sent to customers from the bottom up. After we finished this project, I wrote a blog post about what we discovered.
My role: Lead Writer
In 2016, Microsoft launched a campaign to drive market attention to Azure.
Azure is a cloud computing service for building, testing, deploying, and managing applications and services through Microsoft-managed data centers.
My role: Content Manager